docs / founder-operations / v2026

The Founder Operations Playbook

Maintainer: Markos KandilisStatus: productionRuntime: 24/7

This site is written like documentation because that's what you're buying: a documented, running system. AI, automation, and operations architecture for founders who are done being their company's operating system.

The bottleneck

Most businesses run on the founder's short-term memory. Every process lives in one head, every handoff needs one person, and growth stalls exactly there.

Definition: if a human copies data between two tools, that's a defect. If only you can run a process, that's an outage waiting for a vacation.

The system

Four modules, deployed in order of leverage:

# the stack, top to bottom
ai_ops:       agent fleets · intake, triage, drafting, reporting
automation:   every tool-to-tool handoff, wired once
operations:   SOPs, task systems, dashboards
exec_admin:   inbox, calendar, vendors · absorbed

Pedigree: operations at the Broad Institute of MIT and Harvard, then a six-venture portfolio at Sale Pros Corp, run across three continents.

How we work

The audit. Two weeks. Every process mapped, the automation roadmap priced and sequenced.

The build. Module by module, highest leverage first. Working systems ship weekly.

The handover. Documentation, dashboards, and a machine your team can run without me.

Field results

Markos is amazing to work with. He reliably gets things done in a punctual and professional manner.

Pete Reese · President, Reelvest Properties

Markos has been invaluable in growing my business.

Gary Williams · Business Owner

Organized. Didn't drop the ball.

Brennen Bliss · Propellic

Upwork slot: the Heather Delaney Reese quote lands here verbatim.

Heather Delaney Reese · Upwork client

Next step

One call. We map what eats your week, and I show you the machine that gives it back.

Book the systems audit